In the second episode on the hotel industry, meet with the professionals who are in charge of the general upkeep and aura of their Sheraton Hotel. Visit with Director of Housekeeping who is responsible for maintaining and keeping the rooms clean. Sit down with a Chief Engineer for the hotel who takes care of all the things that might go wrong - from the air conditioning to the swimming pool. Finally, hear from the General Manager who overseas the entire operation of the facility of the hotel.